All policy changes regarding Returns & Refunds will reflect on this page.
Goods may only be accepted if they are not damaged, used or washed and are in original packaging unless damaged.
The Policy envisages the terms and conditions under which:
You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you within a stipulated period.
It is important to note while the Company does its best to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same to meet its business, legal and contractual obligations.
Lastly, you agree, abide and acknowledge Earthy India’s Refund & Returns Policy. You shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Earthy India has notified you about its decision.
What Can I Return?
You receive a defective product.
You receive a product that is different from what you ordered.
If the product does not fit well (size issues).
What Products Can NOT Be Returned?
Items that have been worn, washed or soiled.
Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty.
Consumable products like food and beverages, bath and beauty or personal hygiene products.
Bulky items like furniture, statues, paintings, and temples (mandir).
Custom-made or hand-made products.
No refund, exchange or return on discount/sale items or when discount codes are used in the order.
No refund on items purchased by the cash-on-delivery payment option, only store credit.
Conditions For Returning Products:
The products must be returned in the original condition they were received, along with any bills, tags, labels, etc.
Products must be in their original form and unsoiled.
Brand packaging should be intact.
Replacement of a product will be subject to the availability of the product on the website at that time.
The Product should have been bought with a prepaid payment option only.
Return, Exchange & Refund Guidelines:
There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products on discount/sale or when discount codes are used in the order.
There will be no refunds for products paid via the Cash on Delivery method. Store credit will be provided in such cases.
A return/exchange request should be raised via email quoting the order number to email@example.com
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
The email must be sent within 2 days of receipt of the product. Disputes registered after 2 days of delivery shall be entertained at the sole discretion of the seller of the product.
If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
A refund will be processed once we have received the product and examined it.
If the goods are delivered to you in a damaged condition, please email us at firstname.lastname@example.org with a photograph of the damaged product, the invoice details and the barcode on the package.
Exchanges are subject to the discretion of a friendly and diligent team at Earthy India.
Size change requests are considered for exchange first and only refunded (store credit if COD/direct refund if debit/credit card) should no alternative size be available.
As Earthy India stands for exclusivity, many of our products are offered in limited sizes. Please note this may vary by designer/brand. Please check the product details for any anomaly.
Refunds are processed within one week of receiving the returned goods.
We can only process refunds for exchanges or returns once we have received the product. Typically this timeline is 5-7 days from the date of return shipping.
Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer.
It is highly unlikely, but should the goods returned to us by you fail to meet our returns standards, the cost of returning them to you will have to be borne by you